Privacy Notice and Cookies

Last updated: November 2018

What this notice covers

This notice describes what we do with personal data in our own right, as a data controller, and how you can exercise your rights over it.

This notice is intended to provide a succinct, easily understood overview. If you have any questions or concerns about the information in this notice, or about our handling of personal data more generally, or if you would like more detailed information on a particular point, you can contact us at the address below.

Who we are

We are Swift Paws. We are an English sole trader that specialises in dog related services such as dog walks, pet sitting and Canicross. If you have questions about our handling of personal data, you can contact us by email to swiftpawsinfo@gmail.com

Personal Information We Collect

We collect information from you, such as name, email address and phone number, when you subscribe to our newsletters. This information helps us provide the most relevant email content. When you use our website we collect information about how you use the site. This helps us to make our website easier to use and the content more useful.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Cookies and Analytics

We use cookies and Google analytics technologies to gather usage and performance information about our web pages. This information helps us analyse our website usage and web page performance.

Using Your Personal and Non-Personal Information

If you sign up for marketing, we'll use your information to make that marketing relevant. If you sign up to an event, training programme or service, we'll use your information to keep you up to date with what you have signed up for. Information about your use of our website will help us make the website better.

Information submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Where you submit personal information for publication on our website, we will publish and use that information in accordance with the license you grant to us.

We will not provide your personal information to any third parties for the purpose of direct marketing without your express consent.

The legal basis on which we process your information

We process the contact details of our customers, suppliers, prospects and other contacts on the basis of our legitimate interest in operating and promoting our business, and in some cases on the basis that we have to do so by law.

We send our email newsletters, and set analytics cookies to help us understand how people use our website, on the basis of your consent.

We analyse usage statistics from our website logs on the basis of our legitimate interest in understanding how people use our website.

Disclosures

We won't sell or rent information about you.

How long we retain your information

In general, we will retain your information for as long as we have a relationship or realistic prospective relationship with you, and for seven years afterwards, in case of any queries, legal claims or disputes.

If you have signed up to one or more of our email newsletters, we will retain your information to comply with our legal obligations to keep a record of hard bounces and unsubscribes. You can request to be removed from our system via a Right to be Forgotten submission.

Our website analytics are anonymised immediately, and do not include any personal information about you.

Email Policy

We send emails to customers and subscribers. You control what communications you receive and can unsubscribe from marketing at any time by using the link in the email received. Customers will still receive important information, alerts and notices relating to their account.

Swift Paws maintains a strict opt-in policy in regard to its email communications. We only send email to individuals who have subscribed or as part of an ongoing relationship we have with an individual or business.

Your right to control what communications, if any, you receive from Swift Paws is important to us. The information below will assist you in understanding the different subscription options you have, and how you can notify us of changes in the communications you wish to receive or to unsubscribe in general.

Though we may include announcements from partners or other third parties in some communications, we do not provide email addresses to third parties.

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to swiftpawsinfo@gmail.com for review.

Integrations And Partnerships

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Privacy Policy Amendments

This privacy policy will be updated from time to time and the latest version will always be on our website. If significant changes are made which may impact you, we will also notify these changes in advance via email

Right to access

You may instruct us to provide you with any personal information we hold about you by emailing your request to swiftpawsinfo@gmail.com

Right to object to direct marketing

You may instruct us not to process your personal information for marketing purposes by email at any time by using the unsubscribe link in a marketing email you receive or by emailing swiftpawsinfo@gmail.com with your request.

Right to update or correct information

Please let us know if the personal information which we hold about you needs to be corrected or updated by emailing swiftpawsinfo@gmail.com

Right to be forgotten

You have the right to ask us to delete the personal information that we have about you by emailing swiftpawsinfo@gmail.com

Third-party Websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please contact swiftpawsinfo@gmail.com or 07495 770954